The answer is found in the Americans with Disabilities Act Amendment Act of 2008 (ADA).
Title 42 - The Public Health and Welfare
Chapter 126 - Equal Opportunity for Individuals with Disabilities
Subchapter IV - Miscellaneous Provisions
Section 12201 Construction
(h) Reasonable accommodations and modifications
A covered entity under subchapter I, a public entity under subchapter II,
and any persons who owns, leases (or leases to), or operates a place of
public accommodation under subchapter III, need not provide a reasonable
accommodation or a reasonable modification to policies, practices or
procedures to an individual who meets the definition of disability in section
12102(1) solely under subparagraph (C) of such section.
So, what we have here in the Amendment Act is a more specific definition of handicap, and if one is so handicapped, the requirement for a reasonable accommodation and/or modification is presented. How does this work in the real world? First the handicapped individual must inform the entity of their handicap and make some suggestion that work. The building owners must tell them what he can do. At that point there will result in the meeting of the minds and all will be well.
We have gotten involved in a few of these decisions and they always come to a resolution.
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